•Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users
•Proactively identify any issues in production via automated monitoring, history of production issues and trends
•Maintain schedule jobs and perform troubleshoot on processes.
•Analyze all vendor applications and provide operational support.
•Administer and implement all new systems and ensure transition of plans to production.
•Provide training to various onshore and offshore associates and assist with expert knowledge on all production processes.
•Document all production applications and resolve all application issues and answer all requests.
•Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
•Maintain knowledge on all hardware and operating system and update security associate technology.
•Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
•Maintain effective relationships with various system administrators and development teams.
•Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Experience - At least 2+ Yrs. prior Production Support experience in follow the sun model -
Expertise in at least one of the below
-Strong Mainframe (MVS), Cobol, JCL knowledge is required
-Knowledge of Incident Management & Problem Management is mandatory
-Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Bladelogic etc.)
-Excellent communication skills in both Oral and Written communication